“Does my plan include this?”
The answer exists somewhere. The customer does not want to hunt for it.
Now they hesitate.Stop losing customers to questions your product should answer instantly.
Reesponder sits inside your service, understands the customer, the page and the account state, then clears the blocker before it costs you the sale, the renewal or another support ticket.
Building something that needs this? [email protected]
The customer was ready. Then one stupid question got in the way.
“Why can’t I finish this payment?”
A checkout problem that takes five minutes to explain can kill a purchase in five seconds.
Now you can lose the sale.“Where is that setting?”
The feature already exists. The user leaves believing it does not.
Value disappears behind friction.“Can I add three more people?”
Your support team should not have to manually answer something the product already knows.
That becomes avoidable support work.The answer changes when the customer changes.
Reesponder can receive the exact context that matters inside your product. The current page. The signed-in account. The plan. Usage. Permissions. Order state. Whatever your support actually needs to know.
That means the customer can ask a normal question and get an answer about their situation, not a generic paragraph written for everybody.
Explore how Reesponder works
page
/workspace/team
account
acme_workspace
plan
team
seats_used
7
seat_limit
10
customer
Can I invite three more people without upgrading?
reesponder
Yes. Your Team plan has 3 seats available, so all three can join without changing your plan.
Two lines between your website and useful support.
Reesponder is built to be added to an existing product without turning support into another engineering project.
index.html
<script src="https://cdn.reesponder.com/widget.js"
data-site="site_8f21c7"></script>
That’s the installation.
Give Reesponder more context when your product needs it. Keep the basic install basic.
Implementation guide
account-context.js
Reesponder.context({
plan: "team",
seats: { used: 7, limit: 10 }
});Support with enough information to be useful.
Your business knowledge.
Product information, policies, instructions, pricing, documentation and the material your customers normally have to search themselves.
The user in front of it.
Reesponder can work with the page and account context your product provides, so the same question can produce the right answer for the right customer.
The thing blocking them now.
Give the answer, guide the next move and keep the customer inside the flow they were already trying to complete.
Go beyond another chat message.
Your integration can expose specific actions to the agent. Open the right interface, trigger an approved workflow or pass the customer to a human with context intact.
Decide what Reesponder knows and what Reesponder can do.
You choose the context fields your application sends. You choose the knowledge available to the agent. You choose the actions your integration exposes.
A billing assistant can know the customer’s plan. A store assistant can know the active order. A dashboard assistant can know which workspace the user is editing.
The useful part is not giving an AI unlimited access. The useful part is giving it the exact information required to solve the customer’s problem.
See implementationA support answer should know more than the customer already typed.
Typical support bot
Reesponder
Current page
Unknown
Available
Account state
Ask the customer
Provided by your product
Plan and usage
Generic documentation
Customer-specific answer
Next step
Send a link
Resolve inside the flow
Approved actions
Usually none
Available through your integration
Soon, you’ll be able to ask Reesponder about Reesponder.
This site is being built to run the same Reesponder customers will install on their own services.
When the production system is connected, the support button on this site will use the real agent, the real knowledge system and the real Reesponder infrastructure.
Read what we’re buildingYour customer has a question. Answer it before it becomes your problem.
Built for online businesses that would rather resolve friction than pay for what friction causes.
Talk directly to CONVRO
[email protected]