AI SUPPORT FOR ONLINE BUSINESSES

Stop losing customers to questions your product should answer instantly.

Reesponder sits inside your service, understands the customer, the page and the account state, then clears the blocker before it costs you the sale, the renewal or another support ticket.

See the product View pricing

Building something that needs this? [email protected]

SMALL FRICTION GETS EXPENSIVE

The customer was ready. Then one stupid question got in the way.

“Does my plan include this?”
The answer exists somewhere. The customer does not want to hunt for it.
hesitation
“Why can’t I finish this payment?”
A checkout problem that takes five minutes to explain can kill a purchase in five seconds.
lost sale
“Where is that setting?”
The feature already exists. The user leaves believing it does not.
lost value
“Can I add three more people?”
Your support team should not have to manually answer something the product already knows.
support cost

SUPPORT SHOULD ALREADY KNOW

The answer changes when the customer changes.

Reesponder can receive the exact context that matters inside your product. The current page. The signed-in account. The plan. Usage. Permissions. Order state. Whatever your support actually needs to know.

That means the customer can ask a normal question and get an answer about their situation, not a generic paragraph written for everybody.

Explore how Reesponder works

live context

page /workspace/team
account acme_workspace
plan team
seats_used 7
seat_limit 10
customer

Can I invite three more people without upgrading?

reesponder

Yes. Your Team plan has 3 seats available, so all three can join without changing your plan.

IMPLEMENTATION

Two lines between your website and useful support.

Reesponder is built to be added to an existing product without turning support into another engineering project.

index.html Reesponder 
<script src="https://cdn.reesponder.com/widget.js"
        data-site="site_8f21c7"></script>
That’s the installation.

Give Reesponder more context when your product needs it. Keep the basic install basic.

Implementation guide
account-context.js 
Reesponder.context({
  plan: "team",
  seats: { used: 7, limit: 10 }
});

WHAT YOU ACTUALLY GET

Support with enough information to be useful.

KNOW

Your business knowledge.

Product information, policies, instructions, pricing, documentation and the material your customers normally have to search themselves.

UNDERSTAND

The user in front of it.

Reesponder can work with the page and account context your product provides, so the same question can produce the right answer for the right customer.

RESOLVE

The thing blocking them now.

Give the answer, guide the next move and keep the customer inside the flow they were already trying to complete.

ACT

Go beyond another chat message.

Your integration can expose specific actions to the agent. Open the right interface, trigger an approved workflow or pass the customer to a human with context intact.

Full product overview

YOUR PRODUCT. YOUR RULES.

Decide what Reesponder knows and what Reesponder can do.

You choose the context fields your application sends. You choose the knowledge available to the agent. You choose the actions your integration exposes.

A billing assistant can know the customer’s plan. A store assistant can know the active order. A dashboard assistant can know which workspace the user is editing.

The useful part is not giving an AI unlimited access. The useful part is giving it the exact information required to solve the customer’s problem.

See implementation

THE DIFFERENCE IS CONTEXT

A support answer should know more than the customer already typed.

Typical support bot Reesponder
Current page Unknown Available
Account state Ask the customer Provided by your product
Plan and usage Generic documentation Customer-specific answer
Next step Send a link Resolve inside the flow
Approved actions Usually none Available through your integration

THE PRODUCT WILL SELL ITSELF

Soon, you’ll be able to ask Reesponder about Reesponder.

This site is being built to run the same Reesponder customers will install on their own services.

When the production system is connected, the support button on this site will use the real agent, the real knowledge system and the real Reesponder infrastructure.

Read what we’re building

REESPONDER

Your customer has a question. Answer it before it becomes your problem.

Built for online businesses that would rather resolve friction than pay for what friction causes.

View pricing See implementation
Talk directly to CONVRO [email protected]